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Contact Us (How to contact ilikeo.com?)
Address: PO Box 2313, Chino Hills, CA
91709
By phone: 909-673-9508
By fax: 909-912-8866
Via email:
sales@ilikeo.com
Website:
www.ilikeo.com
By regular mail:
PO Box 2313, Chino Hills, CA 91709 |
Skype Name:
ilikeo_sales
MSN Name:
ilikeo_sales@hotmail.com
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How to pay my orders?
-PayPal (Visa/Master/American Express¡)
-Bank Transfer
All international orders are required to
pay by Bank transfer. Please call or email us if you are an
international customer.
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2 |
Is your website safe?
Our
Secure Shopping Cart safely encrypts and transmits your personal
information. PayPal is integrated with the shopping cart.
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3 |
How do I submit orders?
Purchase Order
- we accept purchase orders from schools and established businesses
with repeated orders only. If you have not been set up a customer
account with ilikeo.com, we will need a copy of your credit and bank
references. Our terms are NET 30. Please fax your purchase order to
fax#: 909-912-8866. If you are a school or part of the US
Government, we do not require a copy of your company's credit
references.
Online
- Our website offers SSL encrypted secure ordering and accepts AMEX,
VISA, M/C and Discover.
Email -
You can email your purchase orders to
sales@ilikeo.com
Phone
- you can call us Monday - Friday 8:30am ¨C 5:30pm PST to place
your order. If you call after business hours you can leave a
message, please include your daytime phone number and we may return
your call.
FAX
- you can fax your order to fax# 1-909-912-8866
Mail
- you can mail your order with a check to ¡°ILIKEO¡± to the
address listed below. Please remember to include freight and your
required insurance fee. After your checks are cleared in the banks,
the products will be shipped.
International Orders
- We ship internationally. All international orders are required to
pay by Bank transfer. Please call or email us if you are an
international customer.
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4 |
What is the lead time for shipping out the merchandise?
Same
business day shipment: Your merchandise will be shipped same day if
your purchase order is received before 2:00PM PST for our in-stock
products. We will notify you the back
ordered items by email.
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5 |
Do I have to pay California Sales and Use Tax?
1) If
you are an end user inside California, you are required to pay
California Sales and Use Tax based on CA BOE.
2) If
you hold a California Resale Permit, you are free from CA Sales and
Use Tax as long as we received your California Resale Permit.
3) If
you are an out of state company or consumer, but you require
ilikeo.com to drop ship the products to your customers, you need to
collect California Sales and Use Tax from your customers.
4) If
you are an out of state company or a consumer, you don¡¯t require to
drop ship the products to California, you are free from paying
California Sales and Use Tax.
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6 |
How do I get my merchandise shipped?
Your
select is our method. We can ship the products per your selected
way.
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7 |
How to process International Orders?
Your
purchased merchandise will be shipped out the same day or the second
day as soon as your payment is received.
Payment
- Wire transfer
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8 |
How do I know the cost of the freight?
1)
Through Paypal online
2)
We
will help you with the freight info when you email your postal
code, the items you want to order, and your shipping preference.
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9 |
Do I have to pay freight?
Yes.
Customers will be responsible for paying the shipping fee.
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10 |
Shall I pay for the customs fees for the international order ?
Import
fees and taxes are not included in the shipping and handling costs.
They are assessed upon importation and are to be paid by the
customers. Please check your country's import laws, including what
fees and taxes you may be required to pay.
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11 |
Can I use a PO box for receiving my merchandise?
We
require you to submit your order with a street address, even if it's
a friend's or relative's home. We cannot have your merchandise
shipped to your PO box unless some very small items.
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12 |
Can I get notification?
The
tracking number or shipment status will be forwarded to you via
email after shipment.
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13 |
Do I expect the shipment from you directly or from your suppliers?
We
have our own distribution center, and most of the items will be
shipped directly from our warehouse. In case some items are urgently
needed, we may have them shipped from one of our suppliers.
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14 |
How do I return my merchandise?
1) A 15
Day 100% total satisfaction guarantee. Ilikeo offers a 15 day money
back guarantee on all the merchandise sold by us. If you are not
satisfied with what you have purchased, just e-mail us at
sales@ilikeo.com or call 909-673-9508 for RMA#
(Returned Merchandise Authorization Number). As long as we receive
the returned merchandise in the satisfactory condition, we will
refund your payment less
insurance, shipping and handling fees right away.
2)
Due to
your improperly handling and usage within 15 days, instruments show
marks, like scratches and dents, etc., 25% will be deducted from the
refund.
3) Any
product damaged by customers cannot be returned.
4) The
returned merchandise
may be
accepted after the window of 15 days up to 30 days, but a 25%
restocking fee will be deducted from the refund and the above listed
terms and conditions are also applied.
5) The
returned merchandise after 30 days is not accepted.
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Is your price competitive?
Yes. We
are confident in our quality products at the best prices in the
market.
Some
of our products are uniquely invented, designed, manufactured and
patented by our own factories and suppliers.
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Do you have Money Back Guarantee?
Yes,
during the trial window of 15 days, if our products do not meet your
taste and requirements, you will get refund for your products based
on our Return Policies.
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Do you match prices?
Yes.
If you can find the same product, same brand in the brand new
condition at lower price after your purchase from us, we can always
refund the difference. |
